Return Policy

WoofsWear Return Policy

At WoofsWear, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

1. Returns

We accept returns within 14 days of delivery. 

To be eligible for a return, your item must:

  • Be unused and in the same condition you received it

  • Be in its original packaging

  • Include the receipt or proof of purchase

To start a return, please contact us at woofswear@gmail.com with your order number and reason for the return.
Note: Returns sent without prior contact may not be accepted.

2. Non-Returnable Items

Certain items cannot be returned:

  • Other non-refundable products

  • Sale or clearance items (if marked "final sale")

  • Used or damaged items (unless defective)

3. Refunds

Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:

  • Original shipping charges are non-refundable

  • Depending on your bank or card provider, it may take additional time for the refund to appear on your statement

4. Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of delivery with photos and a description. We’ll do our best to resolve the issue promptly.

5. Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.